Member resources
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Take advantage of all your plan offers
Welcome to your new plan! We’re happy to have you as a member. To get started, check out these resources to help understand your plan features and benefits. Then, take advantage of everything your plan offers.
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Your plan website
If you haven’t already, register on your plan website to access your plan details, cost information and recommended preventive care. It takes only a few minutes — watch this video to learn how.
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Does a loved one help you?
Update your personal support network — someone who helps around the house, schedules medical appointments, provides transportation, helps manage medications and more — so they get the information they need. Watch this video to get started.
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Cut the clutter by signing up for online plan documents
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Get the right care at the right time
You can go online to see your benefits, places to find care and network providers near you if your plan has a network.
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Your primary care provider (PCP)
Your PCP is your first stop for care. They also help coordinate care so you get the right services when you need them. To find a provider, sign in and select Find Care.
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Your preventive care
It’s a great time to schedule your no-cost1 annual physical or wellness visit. Watch this short video to help prepare for your appointment, and use the Annual Care Checklist to track your screenings and preventive care.
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Mental health resources
Make your mental health a priority by talking to your provider about concerns and potential treatment options. Explore our series of videos to learn more about steps you can take to improve your mental health.
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Virtual visits2
A virtual visit gives you access to health care providers from the convenience of your home using a computer, tablet or smartphone.
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24/7 Nurse Support3
Our nurses are available any time to answer your health and medication questions. Call 24/7 Nurse Support at the number on your member ID card.
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Urgent care
Urgent care is for non-emergency problems such as sprains, stitches, minor fevers and colds when your PCP isn’t available.
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Emergency room
Call 911 or go to the nearest emergency room for very serious or life-threatening conditions such as chest pains, shortness of breath and broken bones. |
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